It is normally every company’s first priority to provide good quality products and services. This is a complicated task for insurers and warrants employing the best actuaries, accountants and lawyers to perform these tasks with 100% accuracy and reliability. Continue reading Individual Acts Build Trust
To improve the way we serve our policyholders and each other we should each ask Why, What if, and How this can be done. Continue reading Important Questions
This week’s National Treasury media release on the progress that has taken place in drafting the Demarcation Regulations on health insurance and medical schemes, contains very good news for Gap Cover policyholders. These regulations look set to recognise the legitimate right to cover the financial exposure to medical treatment costs that are not covered by medical schemes. Continue reading Gap Cover is here to stay
What is our most important skill at Zestlife? Continue reading Are you listening?
“The whole insurance industry is inherently corrupt and dishonest; their policy is to deny, delay and defend.” Continue reading The perception of our industry
An eight year old boy is sent home with a note from his teacher reporting the fact that he stole a pencil from a classmate. That evening the boy gets a stern talking to from his father, who lectures him on the importance of honesty and how he should never abuse the trust that others place in him. Finally in an attempt to understand the boy’s motives and to prevent it from happening again the exasperated father asks his son, “why would you ever steal a pencil when you know that I can bring you 10 home from work?” Continue reading The pencil, the boy and the cokes
The “100 Most Trusted People in America” list is the result of a nationwide US research poll to discover which public figures, have earned Americans’ confidence. Continue reading Don’t run after Forrest Gump
The extent to which we are all able to communicate successfully depends on the extent to which we have credibility with whom we are communicating. A good illustration of this took place when Winston Churchill was asked to speak at his old school, Harrow. Continue reading Never, never, never, never give up on spelling and grammar
Golfers are an upstanding and trustworthy bunch, or so you would think.
This was tested by measuring a group of golfers’ use of mulligans. Continue reading Taking a Mulligan